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Enhancing Organizational Performance

Archive for May 2017

Beyond the Pale

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If I used my life savings and opened a pizza parlor, and I wanted it to be successful, who would I hire to run that pizza parlor for me? Would I hire someone who really knew how to make great pizza or would I hire someone who had never made a pizza before? Maybe someone who thought that ketchup was the same thing as tomato sauce (or gravy)? Would the person I hire need to know how to treat my customers, how to hire and motivate a staff, how to run a cash register and all the other things required to run a successful small business?  Or could they just learn it over time? Could they learn it before they ran my pizza parlor into the ground, forcing me into bankruptcy? Am I willing to take that risk?

But here we are. We have a president and his appointees who are learning how to ruin, sorry I meant run, run a country with on-the-job training being done every day. The person in charge of tackling global warming, despite overwhelming scientific evidence, doesn’t believe it is real, the person in charge of the improving our public schools doesn’t believe in public education, the person in HHS in charge of contraception doesn’t believe contraception works, the person in charge of providing public housing to the poor believes that public housing coddles them, the person in charge of the DOE did not realize that one of its tasks was to protect the nation’s nuclear arsenal (oops), the person who regulates what can go into kids school lunches rolled back regulations which attempted to ensure that kids had healthier lunches, the first person who was National Security Advisor had to resign because of ties to Russia, the latest pick to run the Army had to withdraw because of discriminatory comments made about LGBTQ folks, the person in charge of regulatory reform is an activist investor who buys interests in companies and then squeezes the life out of them to turn a profit, the list of misfits to positions goes on and on. These are not the kind of people you would appoint to run your pizza parlor if you wanted it to be successful, maybe turn it into a chain. These are the kind of people you would appoint if you were purposefully looking to shut down your pizza parlor because you did not want it to work, to be successful. (Why would someone do that after investing their life savings to open the pizza parlor in the first place? Our founding fathers invested a hell of a lot more than their life saving to create this country.)  These are the kind of people you would put into place to “starve the beast” which is a Republican tactic for shrinking government.

There is a mistake that many managers in business make. They create rules and regulations for the 5%. Most people, the vast majority of people, want to come to work, want to do a good job, want the organization to succeed and want to have success along with the organization. The evidence for that is abundant and abundantly clear. Yet many managers in companies simply can’t bring themselves to believe that or don’t know it, and so they create rules to manage the population as though they were all looking to “get away” with things. They put into place onerous rules on the 95% rather the managing the misbehavior or issues of the 5%. The result of that can be stifling to the 95% who are really interested in doing good work.  In my company, yes, it is small, our vacation policy is “Take some, make sure your work is covered”. Our HR Policy is summed us as “Use your common sense, violators will be persecuted”.  We are open 24/7/365. You pick your holidays and manage your schedule. In other words, we try to manage for the 95%. The 5% who are not able to work that way? We deal with them individually. People new to the organization often take some time to adjust to being treated this way. Some have a harder time than others adjusting to the freedom after a lifetime of rules being imposed.

I recently marched in a demonstration to support my immigrant neighbors, yes in some sense that is all of us, because unless you are a Native American, you too are an immigrant. But this march was to support more recent immigrants who feel threatened by this administration. The rules being imposed today do not treat the immigrants as the 95% who contribute, pay taxes and are real contributors to our society. The rules are written for the 5% or less, just like many businesspeople do as they write rules for their organizations. Yes, within the 5% there could be criminals or worse, but you treat them as individual criminals and you do not blanket a whole population because of the actions of a few. (Under the Geneva convention, if you punish an entire population for the actions of a few, and you did that during a war, you would be committing a war crime).  By stifling the 95% because we are trying to control the 5% we are losing all sorts of potential as a country. The data shows that immigrants, regardless of what the administration says, commit fewer crimes than native born Americans, are more likely to become scientists, doctors, engineers etc. Are you over 40 and still alive? You likely have science and an immigrant to thank. Immigrants start businesses, pay taxes, participate in community events and become leaders. They came here for the same reason our grandparents came, to find a better life for themselves and their children. You should not be surprised by this statement.

My grandparents came to this country to escape the Pale of Settlement. It was an area within Russia which was the only area in which Jews could live. There were some few exceptions made. Conditions within the Pale for the Jews were extremely harsh. The word Pale is a derivative of the Latin word for stake – meaning stakes in the ground, a figurative wall in this case, beyond which Jews could not live. The term “Beyond the Pale”, came from the notion that living outside of the Pale was unacceptable for Jews. Today, if something is “Beyond the Pale” it means it is outside the bounds of acceptable behavior. The actions of this administration towards science, environmental regulations, healthcare, housing, women, minorities, immigrants, other vulnerable populations, as well as on a host of other issues is Beyond the Pale.

Written by Jeffrey M. Saltzman

May 7, 2017 at 10:07 pm

Posted in Ethics, Human Behavior