Archive for February 2014
“ish” seems to be gaining in popularity. At least it appears that way to me when I occasionally hear my high schooler chatting with her friends. Cool, groovy, far-out, rad, are out and “ish” seems to be in, along with “literally”. Not that ish is new. “ish” has, in the distant past of parental youth, meant “approximately”. “When would you like dinner?” “Seven-ish”, has been around for a long time. But “ish” is now being attached to all sorts of words to mean “sort of” or is even being used as a standalone word. “Did you get your homework done?” “Yes-ish”. “How did today go at school?” “ish.” If I respond with “Do you literally mean ish?” I am the recipient of the rolling eyeball “you are so out of touch” look. “ish”, one is left wondering exactly what that means, though the basic gist is certainly there.
In science and organizational decision-making we try to be as “un-ish” as we possibly can be. We want to manage, make decisions, prove our point, develop our facts by relying on incontrovertible proof, on evidence that the course of action we select or the points we are trying to prove simply cannot be denied. Except that is not how humans often draw conclusions. In one study that a friend of mine did he tracked, among HR professionals, the proportion of their “best outcome” decisions vs. their “worst outcome” decisions and each contained a “leap-of-faith”. Meaning that even after all the facts were assembled, all the evidence in, a leap-of-faith was required to make a decision. Mostly because it is impossible to have complete knowledge, so in the absence of omniscience, a leap-of-faith is needed to get the job done, or you would forever be analyzing and never taking action.
In research, one study builds on another. A follow-up study may contradict the original, but over a period of time, slowly the preponderance of evidence builds, pointing the way to the best course of action, or uncovering a “truth” by which the world operates. This process can take time. Remember for decades cigarette makers denied that smoking cigarettes caused any health issues and they commissioned their own studies to prove that point. This last week CVS, a major drug store chain, announced that it would stop selling cigarettes and the only analysis to be found was whether the approximately 2 billion dollars in lost business would be made-up by a positive shift in CVS’s reputation. No one, at least in the news reports I saw, refuted the science anymore that cigarettes are bad for your health.
Making sense of the world though is quite different from understanding the world, and when people’s understanding is incomplete or based on a shaky foundation, their interpretations of what is going on can go astray. The Greeks for instance knew and it made perfect sense to them that when there was thunder and lightning that it was caused by Zeus, the king of their gods. Knowing what we now know, it may be difficult to understand how the ancient Greeks really felt about that. But it was not some cute little story that they used at bed time for the children, while the adults winked at each other. This is what they truly believed, that when it thundered Zeus was speaking. To them this interpretation of the world made sense, for it explained events as they experienced them, even though from our perspective they did not understand the way the world really worked. Today we talk about these Greek beliefs as mythology. One can’t help but wonder which of today’s beliefs will be thought of as mythology a thousand or so years from now.
Each human develops their own mythology of the way the world works and on April 22nd I am going to be conducting a complimentary webinar on “People at Work – Myths vs. Realities”. Feel free to register and join me for what is hopefully going to be an interesting-ish conversation.
Also on February 18th, Scott Brooks and I will be conducting a complimentary webinar on “Why Employee Engagement is not Strategic” and we both would love to see you there.