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Enhancing Organizational Performance

No Fear

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Humans are fearful creatures. We can’t help it, we evolved that way to help us survive. When a pre-technological human was kneeling by a stream to get a drink of water and there was rustling in the nearby trees, the human assumed that the unexpected noise was a potential threat and immediately took up a series of defensive moves. The assumption of threat is called the intentional stance, and is the idea that until proven otherwise, the human assumes that the noise was not the mere rustling of the wind, but rather that the noise was created by some creature or agent, potentially a creature or agent with intent, perhaps with the intent to eat you or cause harm. Even today, we very often assume intelligent or purposeful intent to what are random or statistically meaningless events. The assumption of intelligent intent means that a random or statistically meaningless event is assumed to be done with some deliberate or intelligent purpose, by some kind of agent. The makers of horror movies know this reflex very well and use it over and over to achieve their desired reactions among the audience. They will often substitute ominous sounding music for the rustling of the wind in the climatic build-up to a fear-inducing scene. You just know something awful will happen when you hear that music.

The intentional stance and intelligent intent plays out over and over in organizational life. Here is one example. When an organization reorganizes itself, merges with another, or goes through some other kind of significant change, one assumption often made by the troops in the trenches is that the future of each and every person is known by those in charge. And what is on the mind of the staff? They want to know how the changes going on will affect them personally. For the intelligent intent instinct that we all have means that someone must surely know. And by-and-large, if communications around the changes are less than complete or misleading, people will instinctively fill-in the picture for themselves. Most of the time with a version of reality that is much worse than the actual reality.

The origins of superstitious behavior lie here as well. And none of us are immune. For instance, over the last few months I have coincidentally worn the same suit during a number of successful sales visits to potential clients. The pull to wear that same suit on the next sales visit I do is very strong, even though intellectually, (assuming I look equally decrepit in each of my suits), I am aware that which particular suit I am wearing has no impact. I am willing to somehow give the suit agency in being able to have an impact on the sales visit outcome rather than looking at it as simply pieces of cloth. But of course, if I get over the need to wear this particular suit I always have my lucky socks to fall back upon.

In terms of people’s reactions to a perceived threat the standard flight or fight response that we all grew up learning is actually a little more nuanced. Recent research has shown that there are at least four separate reactionary stages that occur when animals, including humans, are threatened. The freeze response comes first which is characterized as a state of hypervigilance. Research has shown that the initial freeze response is “stop, look and listen”, the immediate response associated with a fearful situation. Once this first phase has run its course the next one is an attempt to flee the situation, to remove oneself from the threat. The third phase is then to fight, to resist the threat. Once the fighting is over or is deemed as not immediately advantageous, a type of paralysis can set in called tonic immobility or more commonly, fright, which can result in extreme passivity, possibly in the hope that the attacker or threat may loosen some vigilance, relaxing its guard and allowing the victim to escape. So, the more accurate and updated description of flight or fight is freeze, flight, fight, and then fright.

There is a great debate going on among scientists today. Generally, an apolitical bunch, who prefer to let their research and publications do the talking for them, assuming that others will act rationally in the face of evidence and facts, they are debating how forcefully to speak out as science comes under increasing threat by current political powers and scientific nay-sayers in a manner (forgive the hyperbole) not seen since Copernicus’s time, when he proposed that the earth was not actually at the center of the universe. This notion of a heliocentric model, with the sun at the center of things, caused a great deal of fear among the powers that be at the time as it threatened their belief system and their hold on power over the masses. (For a really good description of this read Zero, The Biography of a Dangerous Idea by Charges Seife.) And in case you forget that time period in Europe when Copernicus lived is now called the DARK AGES. The arguments against facts and scientific notions which led Europe into the dark ages is eerily similar to some arguments against science being made today.

Attacks on science and facts in the face of fear did not start with the dark ages, it seems to be somewhat cyclical. Remember Pythagoras? The Greek who knew all the angles? His worldview of math and hence his worldview of the world was based on rational numbers. In fact, the whole Greek understanding of mathematics was geometrically based and restricted to rational numbers. When a student of Pythagoras violated their vow of secrecy (power structures often depend on secrecy rather than transparency to solidify their hold on power and disseminate only their approved worldview), and told the world about irrational numbers, that student (gets a little murky here) was either murdered or exiled by Pythagoras and his other students.  Pythagoras may have been willing to commit murder to prevent truth from reaching the world. But over the long-term truth and science won out.

The American Psychological Association (APA), a group to which I belong, has taken a position that political advocacy is important and has come out in support of an upcoming scientist march on April 22, in support of facts and science.  SIOP, the Society for Industrial and Organizational Psychology, to which I also belong, has joined in with its support as well.

Immigrants have always been a cornerstone in the formula of what has made the USA successful. And despite all that evidence that exist to that effect, there has been much discussion, based on fear, about limiting immigration or deporting undocumented immigrants. I was at a recent scientific event and there were many immigrants or first-generation Americans in the crowd. And this was a crowd that has made tremendous contributions to America, our innovativeness, our businesses, and our culture. Should we limit which immigrants can come to America we run a substantial risk of losing our leading position in many fields including medicine, technology, computer science, finance as well as many others. What is my point of view? Well, since you asked…

We are a nation the likes of which the world has never seen. Yes, there are things that we have done and things that we continue to do that we should not be proud of, but we are a nation that follows the long arc of justice towards the right policies over the long-term as Martin Luther King would say, or as in Winston Churchill’s sentiments, we are a nation that eventually does the right thing, after we have tried everything else.  We are a nation where people should know no fear. No fear of going to bed hungry at night. No fear of being forced to live in the streets. No fear of not being able to see a doctor and get treatment when sick. No fear of being relegated to a status somehow “less” than others because of the color or your skin, your religion, your sexual orientation, your age, your occupation or your income level. We as a nation should be investing in education, in infrastructure, in innovation, so that we live in no fear of losing our technological leadership and competitive status. We should live in no fear of change, knowing that we bring our citizens along, helping them to adapt, rather than leaving them as carcasses in the road. We should have no fear of bullies, either in the school yard or at the state actor level. And no fear of those who attracted by the light of the torch shining in the New York harbor, come to our shores to continue to help us fulfill the promise of this great nation. Our current political situation relies heavily on our natural human tendencies and peddles in fear to achieve their objectives. A great nation does not wall itself off from the rest of the world, in fear, if it hopes to maintain its position of greatness. A great nation embraces the world and becomes a shining example of morality and justice for all, and for all to follow. I have no interest in giving in to ancestral fear and making decisions based on primal instinct. I will make my decisions based on my hopes and dreams for my nation, and upon science and facts. And I will know no fear.

Written by Jeffrey M. Saltzman

March 16, 2017 at 12:51 pm

Posted in Human Behavior

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