Jeffrey Saltzman's Blog

Enhancing Organizational Performance

Errors

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Organizations and societies need to examine their errors and to learn how to correct them on an ongoing basis. First, most importantly you must be able to openly and candidly admit to an error. Errors can be made in selection, opportunity, training, resources (including support staff), as well as in a host of other areas. In the heat of the moment it is very easy to ignore the basics of error correction. This piece covers some of those basics.

Jeffrey Saltzman's Blog

“If you pick up a starving dog and make him prosperous, he will not bite you. This is the principal difference between a dog and a man.” – Mark Twain

We all make errors, it is part of life. I have made more than a few, and some of them were big ones. When an error occurs by an employee inside an organization, there can be a concern on the part of the employee that the over-riding motivation on the part of management when investigating the error is not simply to learn from the error and put into place corrective actions, but that there will be some form of retribution taken against the employee. This can often be the case no matter what words are coming out of the organization regarding their motivation to find the cause of the errors, and to learn from mistakes so that they don’t reoccur.

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Written by Jeffrey M. Saltzman

December 19, 2016 at 6:54 am

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