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Enhancing Organizational Performance

What Price Success?

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Suppose you worked in a company that had 20,000 employees and was overall very successful, but had a dirty little secret, one that was widely shared by most of those in its employ. Those who worked in marketing, accounting, sales, human resources, treasury, logistics, engineering and most of the other departments were well treated. They were often described as being well paid. They were treated respectfully and had generous benefits. They enjoyed development opportunities, so that they could stay sharp and employable in their various professions. The company had never experienced a layoff and people felt secure in their jobs. In general people liked what they did and they liked their immediate supervisors. It was a very collegial atmosphere and after work people would often get together and visit socially. What was the dirty little secret?

Deep in the bowels of this organization’s headquarters there was one worker who did a job that was critical, more than critical, it was essential to this organization’s manufacturing process. Without this one person doing this critical job, this organization’s product could not be produced and the organization would cease to exist. It would have to shut its doors and layoff its entire staff. To say that this one person’s job was mission critical was an understatement. Unfortunately, this one job had a nasty side effect. After working at this task for 6 months the worker would perish. You see this job was 100% guaranteed to be lethal. Being on this job was a death sentence, no ifs, ands or buts. And no one could prevent, reengineer, modify or otherwise change this task from its ultimate lethal consequence. Every six months the one person who worked at this task died so that the rest of the organization, the 20,000 others could flourish. Now, also suppose that workers were hired from the outside for this job and were not told about the ultimate price that they would have to pay after working on the job after six months. They worked in ignorance, happy, well paid, until exactly on the six-month mark they would drop over dead.

How would you feel about working at that company? Would you? Supposed now that instead of one person dying every six months to ensure happiness for 20,000, it was 5, no make it 500, no let’s make it 5000. Supposed every six months, regular as clockwork, 5000 people had to die to ensure the success of the organization, so that 20,000 others could lead their lives in a secure fashion. Would you work at this organization? Would you let someone else pay that price for your security? What if it ensured the security of 20,000? Do you feel any differently about the death of one, so that 20,000 could be secure vs. the death of 5000, so that 20,000 can be secure? Should you? If you happen to be the “one” hired into this position you are just as dead after six-months as if you were “one of the 5000”. Is your one life any less valuable than the lives of 5000? Your shortened life was as meaningful and as full of happiness as anyone else’s until you took the job. What if the person toiling at this lethal task was an informed volunteer? Someone who knew the price that was to be paid, but for the sake of the 20,000 decided to pay the ultimate price. Does being a volunteer, someone willing to die at a task, so that others can live pleasant lives change anything?

Suppose instead of the total organization being 20,000 it was 20,000,000. Yes, 20,000,000 people could live happy harmonious lives, if only one-person performed a task that every six months led to their death. How would you feel about being associated with that organization now? Is one life too much to ask for the happiness of 20,000,000?

Now suppose instead of six-months carrying the death penalty for this task it was 5 years, no, let’s make it 10 years, no, let’s make that 25 years. Now, to-the-day, after 25 years on the job, each and every worker who performed this job would drop over dead. Does that make you feel any different about working for this organization?

What variables matter when it comes to paying a price as an individual so that society as a whole can benefit?

Let’s twist this just a little bit more. Suppose instead of the consequence of death being the price paid, it was that the workers on this mission critical task simply had to toil away at an assembly line sixteen hours a day, six days a week for a salary that barely allowed them to put food on the table. Instead of a quick death, after six-months, it was a very slow death, allowing them to toil away for their entire lives, barely able to stay alive at starvation wages, never able to get ahead or exit the harsh realities of their low pay world. The idea being that this group of workers being paid as little as they were allowed the organization to stay competitive globally, allowing the larger organization to flourish and all the other people within it to live happy lives. Does that change the picture? Does that make it any better?

Now, suppose you were the leader of this organization. You have the ability to decide where to locate jobs, how much to pay your workers, how to compete in the marketplace, what conditions you were going to allow some in your employ to suffer in order for the others to flourish. What would you do?

© 2010 by Jeffrey M. Saltzman. All rights reserved.

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Written by Jeffrey M. Saltzman

October 11, 2010 at 5:56 am

Posted in Leadership

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